Bathroom / February 26, 2018 / Celine Guajardo.
When doing a home renovation, snags are often inevitable. But you can help to avoid tricky issues if you know what the most common ones are. We asked the same 3,982 Which? members whether they came up against any problems when they updated their bathroom and, if they did, what they were. 51% experienced an issue of some kind, and of those, the most common problem areas were: toilet 28%, shower cubicle 25%, taps 19%, sink 12%, bath 9%, flooring 7%, tiles 5%, vanity unit around sink 5%, wall cabinets/units 4%, built-in cabinets/units 2%, combined vanity unity around sink and toilet 1%, freestanding cabinets/units 1%, vanity unit around toilet 1%.
The table below reveals overall customer scores for each of the bathroom brands as well as their individual ratings for the areas we ask our members about, so you can see the strengths and weaknesses of each one.
As well as asking people about the bathroom suite they bought, we also asked them to rate the company they bought their bathroom furniture from. For this, our top scorer got a customer score of 84%, while the lowest-rated got a score of 59%. The companies were rated for customer service, quality of products and services, durability and value for money.
The customer scores we've awarded to each company are based on how satisfied customers were with the brand overall, and whether or not they’d recommend it to a friend. For in-depth information on each of the bathroom brands rated above, choose a company from the left-hand menu of this page.