Bathroom / February 23, 2018 / Bristol Royal.
We are also able to reveal results for bathroom installation for Wickes, B&Q and Bathstore, alongside independents. The top company got 77%, while the bottom an unimpressive 51%.
It's not just bathroom brands we've assessed - we've also rated power and electric shower brands and tested electric showers in our labs. To find out what genuine customers think about their showers we asked over 3,000 Which? members about the models that they own. This feedback, on major shower manufacturers such as Mira and Triton, has enabled us to give each brand a unique customer score plus star ratings for important factors, such as their showers' build quality and ease of use.
After this, it is a matter of accessorising. Consider buying new curtains or blinds, perhaps adding a new shower curtain or panel, or even putting down a new floor (vinyl’s cheapest). Replacing the mirror and/or door handles can also make a difference, as can seemingly small touches such as the hand towels.
The top brand got an impressive customer score of 84%, while the bottom just 59% - a 25 percentage point difference. Three companies got a maximum of five stars, an 'excellent' rating, for both quality aspects. Only two well-known brands to get four stars ('good') for customer service, and one brand got just two stars - a 'poor' rating